1. What are the shipping costs?

We offer free standard shipping (15-25 days). For faster delivery, you can choose express shipping for $150 (7-10 days). All orders are processed on the same day, and tracking information is sent within 24 hours.

2. What is your refund policy?

We offer a 30-day return policy if the item arrives damaged or has a manufacturing defect. We cover all fees in such cases. However, if the buyer causes damage or is responsible for the return, they must handle the shipping and return fees.

3. Can I cancel my order?

Yes, you can cancel your order within 12 hours of purchase. After that, if the order has started processing, it cannot be canceled.

4. Are taxes included in the price?

Yes! Our prices include all applicable taxes. There are no hidden fees, ensuring a transparent and worry-free purchase.

5. Do your products require assembly?

Yes, but all our items come with detailed installation guides and videos made by our professional team. If you prefer professional installation, we can recommend top-rated experts in your area. Additional costs may apply.

6. Where are your products shipped from?

All our products are shipped from our warehouse in Danbury, CT.

7. Can I pick up my order?

Yes! We offer pickup from our warehouse in Danbury, CT. Just send us an email to schedule a time.

8. Do I need a forklift for unloading?

Yes, a forklift is required for unloading large items. If you don't have one, email us with your order ID, and we will arrange a free liftgate service for smooth unloading.

9. What payment methods do you accept?

We accept PayPal as our primary payment method, ensuring a secure transaction for all customers.

10. Do you offer warranties?

Yes! All our products come with a 5-year warranty on parts and a 2-year warranty on labor.